How do I reset my password?

If you can't sign in.

Written By Chris Germon

Last updated About 1 month ago

From the login page, click Forgot password?. Enter your email; we'll send a reset link valid for 60 minutes.

If you don't get the email within a few minutes, check your spam folder. If still nothing, ask your Optiq admin to send you a fresh invitation from People → Staff → (your name) → Send reset email.

If you have 2FA enabled and have lost access to your authenticator, contact your Super Admin — they can reset 2FA from the staff profile.