FAQs
Frequently asked questions about Optiq
- Can a staff member have multiple roles?Understanding role assignments in Optiq
- Can a staff member work at multiple locations?Assigning staff to multiple work locations
- How do I add a new staff member?Steps to add new team members to Optiq
- How do I add comments to a timesheet?Adding notes for your manager
- How do I add staff accreditations?Recording qualifications and certifications
- How do I approve staff timesheets?Reviewing and approving team timesheets
- How do I change the pay period for timesheet review?Selecting different date ranges for timesheets
- How do I create a schedule?Building your first staff schedule
- How do I edit a staff member's details?Updating personal info, employment, pay, roles, and accreditations.
- How do I publish a schedule?Going from unpublished shifts to a live schedule your team can see.
- How do I set up staff pay rates?Setting a base rate or assigning an award classification.
- How do I submit a timesheet?Step-by-step for recording your hours at the end of a pay period.
- How do I view my schedule?Where to see your upcoming shifts and how to sync them to your calendar.
- What is a class?Award classifications and how they drive pay calculations.
- How do I reset my password?If you can't sign in.
- Who can see staff pay rates?Permission-level rules around pay visibility.
- How do I set up two-factor authentication?Adding 2FA to your Optiq account.
- How are leave balances calculated?Where balances come from and when they update.